Shipping & Return

SHIPPING

Our parcels are usually shipped within 2 days after receipt of payment.
Depending on the content of your order, we can use different transport providers: La Poste, GLS, UPS.

The shipping costs include the preparation and packing costs as well as the delivery costs.
We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them.

Box sizes are appropriate and your items are properly protected.

Important information regarding our deliveries:

Country Delivery fees Order’s amount to get a free delivery Leadtime
France (Hors corse & DOM-TOM) 4,90 € 70,00 € 3-7 jours
Spain 9,90 € 100,00 € 3-7 jours
Portugal 9,90 € 100,00 € 3-7 jours
Germany 9,90 € 150,00 € 5-7 jours
Belgium 9,90 € 150,00 € 5-7 jours
Italy 9,90 € 150,00 € 5-7 jours
Netherlands 9,90 € 150,00 € 5-7 jours
United-Kingdom 9,90 € 150,00 € 5-7 jours
Austria 12,90 € 150,00 € 5-7 jours
Denmark 12,90 € 150,00 € 5-7 jours
Ireland 12,90 € 150,00 € 5-7 jours
Luxembourg 12,90 € 150,00 € 5-7 jours
Poland 12,90 € 150,00 € 5-7 jours
Czech-Republic 12,90 € 150,00 € 5-7 jours
Hungary 14,90 € 150,00 € 8-10 jours
Slovakia 14,90 € 150,00 € 8-10 jours
Slovenia 14,90 € 150,00 € 8-10 jours
Switzerland 14,90 € 150,00 € 7-9 jours
Andorra 24,90 € 250,00 € 4-5 jours
Bulgaria 24,90 € 250,00 € 9-11 jours
Croatia 24,90 € 250,00 € 15-19 jours
Estonia 24,90 € 250,00 € 9-11 jours
Finland 24,90 € 250,00 € 9-11 jours
Greece 24,90 € 250,00 € 15-19 jours
Lettonia 24,90 € 250,00 € 8-10 jours
Lituania 24,90 € 250,00 € 8-10 jours
Norway 24,90 € 250,00 € 10-12 jours
Romania 24,90 € 250,00 € 8-10 jours
Sweden 24,90 € 250,00 € 8-10 jours
Serbia 29,90 € 300,00 € 8-10 jours
Australia 34,90 € 300,00 € 12-16 jours
Canada 34,90 € 300,00 € 12-16 jours
China 34,90 € 300,00 € 15-19 jours
United-States of America 34,90 € 300,00 € 12-16 jours
Japan 34,90 € 300,00 € 12-16 jours
Mexico 34,90 € 300,00 € 12-16 jours

*These value are for reference only and are given in business days. Furthermore, these leadtime are not concerning on-demand products (Neons & wooden 3D keys-chain)

RETURN

If you want to return your products, you have a period of 15 days to return all or part of your order.
International (non-EU) orders are final, therefore no returns are possible.

Return procedure:
1) Create a return request in your personal space.
2) We will answer you with the information to prepare your shipment.
3) Once we receive your return, we will proceed as soon as possible to check the condition of the products.
4) If the products are returned to us in their original conditions, we will refund your order.

Other important information regarding returns:
- The return costs are the responsibility of the customer.
- Delivery charges are only refunded in the event of complete return of an order.
- Any request for return made outside the deadline of 15 days, will not give rise to any refund.

For any questions relating to our shipments or if you have any questions about the return procedure, you can contact us directly by email: contact@la-sneakerie.com