Shipping & Return

SHIPPING

Our parcels are usually shipped within 2 days after receipt of payment.
Depending on the content of your order, we can use different transport providers: La Poste, GLS, UPS.

The shipping costs include the preparation and packing costs as well as the delivery costs.
We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them.

Box sizes are appropriate and your items are properly protected.

Important information regarding our deliveries:

Country Delivery fees Order’s amount to get a free delivery Leadtime
France (Except Corse & DOM-TOM) 4,90 € 70,00 € 3-7 days
Spain 4,90 € 70,00 € 3-7 days
Portugal 4,90 € 70,00 € 3-7 days
Germany 4,90 € 70,00 € 5-7 days
Belgium 4,90 € 70,00 € 5-7 days
Italy 4,90 € 70,00 € 5-7 days
Netherlands 4,90 € 70,00 € 5-7 days
United-Kingdom 4,90 € 70,00 € 5-7 days
Austria 8,50 € 125,00 € 5-7 days
Denmark 8,50 € 125,00 € 5-7 days
Irland 8,50 € 125,00 € 5-7 days
Luxembourg 8,50 € 125,00 € 5-7 days
Poland 8,50 € 125,00 € 5-7 days
Czech-Republic 8,50 € 125,00 € 5-7 days
Hungary 10,90 € 150,00 € 8-10 days
Slovakia 10,90 € 150,00 € 8-10 days
Slovenia 10,90 € 150,00 € 8-10 days
Sweden 11,90 € 150,00 € 8-10 days
Finland 11,90 € 150,00 € 9-11 days
Estonia 13,90 € 150,00 € 9-11 days
Greece 16,90 € 150,00 € 15-19 days
Croatia 16,90 € 150,00 € 6-8 days
Lettonia 16,90 € 150,00 € 8-10 days
Lituania 16,90 € 150,00 € 8-10 days
Romania 16,90 € 150,00 € 8-10 days
Bulgaria 16,90 € 150,00 € 9-11 days
Switzerland 19,90 € 200,00 € 7-9 days
Norway 25,90 € 250,00 € 10-12 days
Andorra 25,90 € 250,00 € 4-5 days
Serbia 29,90 € 300,00 € 8-10 days

*These value are for reference only and are given in business days. Furthermore, these leadtime are not concerning on-demand products (Neons & Rugs)

RETURN

If you want to return your products, you have a period of 15 days to return all or part of your order.
International (non-EU) orders are final, therefore no returns are possible.

Return procedure:
1) Create a return request in your personal space.
2) We will answer you with the information to prepare your shipment.
3) Once we receive your return, we will proceed as soon as possible to check the condition of the products.
4) If the products are returned to us in their original conditions, we will refund your order.

Other important information regarding returns:
- The return costs are the responsibility of the customer.
- Delivery charges are only refunded in the event of complete return of an order.
- Any request for return made outside the deadline of 15 days, will not give rise to any refund.

For any questions relating to our shipments or if you have any questions about the return procedure, you can contact us directly by email: contact@la-sneakerie.com